Frequently asked questions.
Quick answers about accounts, enrollment, learning progress, certificates and payments.
How do I create an Academy account?+
Select Join Academy, enter your name, email and password, then sign in to access your learning dashboard.
How do I enroll in a course?+
Open the course catalog, choose a course and follow the enrollment or checkout process shown on its course page.
How do I access a course I purchased?+
After payment is confirmed, the course is added to My Learning. You can then continue from your dashboard at any time.
How is course progress tracked?+
Supported course packages can send progress updates to the Academy LMS. Your dashboard uses those updates to show your learning progress and completion status.
When do I receive a certificate?+
A certificate is issued when the LMS records a course as completed at 100% progress.
What payment methods are available?+
The Academy can be configured for M-Pesa and Stripe. Availability depends on the payment settings enabled by the Academy administrator.